DOMESTIC DELIVERY

Shipping Costs

We charge a flat shipping fee for all orders under $200 in the US. Orders over $200 have complimentary shipping. Our minimum order is $50.  Our shipping costs don’t depend on the weight of the products you ordered but depend on options for delivery. We use three Delivery options:

• UPS Next-Day. UPS Next-Day packages ship out on Mondays, Tuesdays and Wednesdays. We charge a flat shipping fee of $39 for UPS Next-Day Delivery option for all orders under $200 in the US, except for Hawaii. We charge a flat shipping fee of $50 for orders under $200 to Hawaii.

• UPS Second-Day. UPS Second-Day packages ship out on Mondays and Tuesdays. We charge a flat shipping fee of $29 for UPS Second-Day Delivery option for all orders under $200 in the US, except for Hawaii. We charge a flat shipping fee of $40 for orders under $200 to Hawaii.

• UPS 3-Day: This is our standard shipping. UPS 3-Days packages ship out on Mondays and Tuesdays. We charge a flat shipping fee of $19 for UPS 3-Day Delivery option for all orders under $200 in the US, except for Hawaii. We charge a flat shipping fee of $40 for orders under $200 to Hawaii.

 

Delivery Days

Our shipping days are Monday – Wednesday, so the delivery days are Tuesday through Friday. Orders placed Wednesday-Friday after 1 PM will be shipped the next shipping day (Monday).

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Delivery Address

Please send packages to a location where there will be someone available to receive a FedEx delivery on the designated delivery day. We are not responsible for products that spoil if there is not someone to receive them on the date requested.

We cannot process orders shipping to a PO Box. Please provide an accurate street address so our carriers can deliver.

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Where We Ship

We only ship within the US, including Hawaii and Alaska. We cannot ship to anywhere outside the US, including US territories, Canada or any other country. This is not due to UPS restrictions but due to customs restrictions when shipping caviar out of the United States.

 

Packaging for Shipping

We ship all orders in insulated packaging with ice packs or dry ice, depending on the order and season, to maintain optimal temperature during transit.

 

Once an order has been delivered to the carrier and successfully delivered to the address provided, IKRA Store is not responsible for delays caused by carriers, weather conditions, or improper handling after delivery.

 

Because caviar is a perishable product, shipments cannot be re-delivered multiple times.

Each product is carefully packed into a Styrofoam insulated container with cushioning materials and ice packs or dry ice, depending on your order. The Styrofoam box is then taped and put into a cardboard box.

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Customer responsibility

All caviar products are perishable. It is the customer’s responsibility to ensure that someone is available to receive the shipment at the delivery address.

 

Customers are responsible for providing a correct shipping address and a valid email address to receive shipment tracking information.

 

In most cases, carriers may leave the package at the delivery location even if the recipient is not present. Once delivered, the responsibility for proper storage transfers to the customer.

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Upon delivery, we strongly recommend that all products be immediately refrigerated according to storage guidelines provided.

Proper storage is essential to maintaining the quality and safety of caviar.

Caviar is a perishable product. Please inspect your order upon delivery.

 

All quality-related claims must be reported within 3 days of delivery.

 

IKRA Store cannot guarantee product quality if storage recommendations are not followed after delivery. Claims submitted beyond the 3-day inspection period cannot be evaluated due to unknown storage conditions.